Shipping policy
Shipping Policy
Overview
At Lune & Luxe, we are committed to delivering your orders safely and promptly. This policy outlines our shipping practices, delivery times, and related information.
Shipping Methods & Delivery Times
We offer the following shipping options:
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Shipping Method
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Delivery Time
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Cost
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Standard Shipping
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5-7 business days
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Free on orders over $100 / $9.99 otherwise
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Express Shipping
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2-3 business days
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$24.99
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Overnight Shipping
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Next business day
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$49.99
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International Shipping
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10-21 business days
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Calculated at checkout
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Business days exclude weekends and holidays.
Shipping Rates
Domestic (United States)
•Orders under $100: $9.99 standard shipping
•Orders $100+: Free standard shipping
•Express and overnight options available at checkout
International Shipping
•Available to select countries
•Rates calculated based on destination and package weight
•International orders may be subject to customs duties and taxes (customer responsibility)
•Delivery times vary by location (typically 10-21 business days)
Order Processing
•All orders are processed within 1-2 business days of purchase
•Orders placed on weekends or holidays will be processed the next business day
•You will receive a shipping confirmation email with tracking information once your order ships
Tracking Your Order
Once your order has shipped, you will receive an email containing:
•Tracking number
•Carrier information
•Estimated delivery date
•Link to track your package in real-time
You can also track your order by logging into your account on our website.
Delivery Address
Please ensure your shipping address is correct before completing your purchase. We are not responsible for:
•Packages delivered to incorrect addresses due to customer error
•Packages left at the delivery address without signature confirmation (unless requested)
•Packages lost or damaged after delivery to the provided address
Shipping to PO Boxes & APO Addresses
•PO Boxes: Standard and express shipping available
•APO/FPO Addresses: Available via USPS only; allow 2-3 weeks for delivery
•Military Addresses: Contact our customer service for special arrangements
International Shipping
Important Information:
•International customers are responsible for any customs duties, taxes, or import fees
•Lune & Luxe is not responsible for delays caused by customs clearance
•Some items may be restricted or prohibited in certain countries
•Delivery times are estimates and may vary based on local customs procedures
Supported Countries: We currently ship to over 100 countries. Please check availability at checkout.
Shipping Delays & Issues
Weather & Natural Disasters
•Shipping delays may occur due to severe weather, natural disasters, or other unforeseen circumstances
•We will notify you of any significant delays via email
Lost or Damaged Packages
•If your package arrives damaged, please contact us within 48 hours of delivery with photos
•If your package is lost in transit, we will file a claim with the carrier
•Replacement or refund will be issued once the claim is resolved (typically 10-15 business days)
Returns & Exchanges
Shipping costs for returns are:
•Free returns: If the item is defective or incorrect
•Customer-paid returns: For standard returns or exchanges (unless otherwise specified)
Please refer to our Return Policy for complete details on returning items.
Special Circumstances
Gift Orders
•Gift wrapping and personalized messages are available at checkout
•Gift orders are shipped in discreet packaging upon request
Large or Fragile Items
•Oversized items may require special handling and longer delivery times
•Fragile items are carefully packaged to prevent damage during transit
Bulk Orders
•For bulk orders (10+ items), please contact our customer service team for custom shipping quotes
Carrier Information
We partner with the following carriers:
•USPS (United States Postal Service)
•UPS (United Parcel Service)
•FedEx (Federal Express)
•DHL (International shipments)
The specific carrier used will depend on your location and selected shipping method.
Contact Us
If you have questions about shipping or need assistance with your order:
Email: shipping@luneandluxe.com
Phone: 1-800-LUXE-NOW (1-800-589-3669)
Hours: Monday - Friday, 9 AM - 6 PM EST
Live Chat: Available on our website during business hours
Policy Updates
Lune & Luxe reserves the right to update this shipping policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for updates.
Last Updated: July 2026
Additional Information
•We do not ship to P.O. boxes for overnight or express delivery
•Signature confirmation is available upon request for an additional fee
•We are not responsible for packages refused by the recipient
•Shipping times do not include the order processing period
For more information, please visit our FAQ page or contact our customer service team.